Privacy Policy
Autogate...Privacy Statement
Effective Date: 8 April 2025
At Autogate Ltd., we take your privacy seriously. This Privacy Policy explains how we collect, store, and use personal and company data, and how you can exercise your rights in relation to that data.
If you have any questions about how your personal information is handled, please contact us:
Email: accounts@autogatepsr.co.uk
Phone: 01420 487700
1. What Information We Hold
We only retain data necessary to provide our services to you. This includes information required to:
- Respond to your enquiries
- Provide quotations
- Manage and carry out work you have instructed us to undertake
- Maintain records of past and future communications relating to our services
Typical data we may store includes:
- Your name
- Company name (if applicable)
- Contact details (phone, email, address)
- Project or service-related information
2. Lawful Basis for Processing
We process your personal or company information based on:
- Legitimate interest: For maintaining business relationships and records of work carried out
- Consent: Where applicable, for communications and data retention beyond legal obligations
- Legal compliance: Where data must be retained for regulatory or tax purposes
3. Data Retention and Deletion
You have the right to request that we delete any or all of your personal or company data held by us at any time. We will honour your request unless we are legally obliged to retain certain information (e.g., for HMRC or contractual purposes).
To make such a request, please contact us using the details provided above.
4. Your Rights
Under data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of incorrect or incomplete data
- Request deletion of your data (subject to legal limitations)
- Withdraw consent where processing is based on consent
- Raise concerns or complaints with the Information Commissioner’s Office (ICO)
5. Contact Us
If you require further clarification about this policy or wish to exercise any of your rights, please get in touch:
Autogate Ltd.
Email: accounts@autogatepsr.co.uk
Phone: 01420 487700
Website: https://autogatepsr.co.uk/
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CHECK OUT SOME OF OUR REVIEWS!
Fantastic service from Dan and Katie - called in the hope that Autogate could help solve an issue with our gates - they visited and fixed everything within an hour. Brilliant
The failure of our gates to function properly have left us feeling extremely insecure. But, prompt to respond and professional in all their work, Autogates have been deeply reasuring.
Prem Kalyan
We have been using Autogate for over 13 years and cannot speak enough about their courteous and very efficient engineers and the office staff.
We recently changed over to Metal gates and the service provided by Autogate was second to none.
Their Engineer Dan is very efficient and courteous at always.
We have been using Autogate for over 13 years and cannot speak enough about their courteous and very efficient engineers and the office staff.
We recently changed over to Metal gates and the service provided by Autogate was second to none.
Their Engineer Dan is very efficient and courteous at always.
Unbelievably poor company to deal with.
1. Consistently poor communication, late to appointments or late to cancel, several times appointments had to be rearranged at short notice. Sickness can’t be helped on the one occasion but otherwise this causes huge inconvenience when I have moved around work meetings and have had to work from home in order to be around for an engineer.
2. Autogate also completed unauthorised works on our gates. No fixed or written quote had been given just a rough verbal cost, therefore no formal acceptance was given (it was left after initial site visit that the office would ring to confirm a price with the cost of the part…they never did). Then I hear from my neighbour when away on holiday that Autogate had turned up with no appointment and completed works on the gate. This is a violation of consumer rights and trespass/tampering with private property. Whilst Autogate admitted fault, I have had no call to discuss how this has inconvenienced me and no it was all put down to a sorry situation and a miscommunication. This amounted to a huge waste of my time and created a load of unnecessary hassle. In fact they asked me to take my negative review down on Tuesday - I said my comments were valid and important for people to be aware of.
I therefore strongly advise not using this company and advise Autogate to revise internal procedure and customer service practices so that nobody else is subjected to what I was. Had they dealt with this differently I may have considered accepting the works but as we weren’t at the property when they took place another appointment was required at additional cost to get the fobs to work and it felt like the job was being strung out purposefully to squeeze more and more money out of a customer. Given how poor they handled this entire situation they completely lost all faith, trust and customer goodwill and I felt it was best to get them to remove their unauthorised installed equipment and to cut ties.
1. Consistently poor communication, late to appointments or late to cancel, several times appointments had to be rearranged at short notice. Sickness can’t be helped on the one occasion but otherwise this causes huge inconvenience when I have moved around work meetings and have had to work from home in order to be around for an engineer.
2. Autogate also completed unauthorised works on our gates. No fixed or written quote had been given just a rough verbal cost, therefore no formal acceptance was given (it was left after initial site visit that the office would ring to confirm a price with the cost of the part…they never did). Then I hear from my neighbour when away on holiday that Autogate had turned up with no appointment and completed works on the gate. This is a violation of consumer rights and trespass/tampering with private property. Whilst Autogate admitted fault, I have had no call to discuss how this has inconvenienced me and no it was all put down to a sorry situation and a miscommunication. This amounted to a huge waste of my time and created a load of unnecessary hassle. In fact they asked me to take my negative review down on Tuesday - I said my comments were valid and important for people to be aware of.
I therefore strongly advise not using this company and advise Autogate to revise internal procedure and customer service practices so that nobody else is subjected to what I was. Had they dealt with this differently I may have considered accepting the works but as we weren’t at the property when they took place another appointment was required at additional cost to get the fobs to work and it felt like the job was being strung out purposefully to squeeze more and more money out of a customer. Given how poor they handled this entire situation they completely lost all faith, trust and customer goodwill and I felt it was best to get them to remove their unauthorised installed equipment and to cut ties.
Just a quick note of thanks to Josh and the boys for getting over yesterday to relocate the drop bolts. Absolutely confident this solves the issue.
We are both hugely impressed with your 'after sales' dedication to customer service some three years or more after fitting. I can think of, and indeed know, many who would not care.
You and the crew are a credit to your industry.
We are both hugely impressed with your 'after sales' dedication to customer service some three years or more after fitting. I can think of, and indeed know, many who would not care.
You and the crew are a credit to your industry.
The most efficient company I've ever used. Friendly and very knowledgeable, a delight.
Katie and the Team at Autogate provided an excellent service! The Gates, whilst expensive, are incredible value for money because they are of the highest quality and just work. The installation was hassle free, the team delivered on exactly what they said they would and on-time and within budget. Thanks to all.
Our beautiful gates installed by Robbie - hard working and professional and friendly. Katie was so helpful selecting gates and outdoor lighting . Gates are robust and you would never know they are not wooden (wood effect coating) . Thank you Robbie and Katie - we are very happy and have received so many compliments
After having nothing but aggravation from our original installers it was a real pleasure to deal with a "proper" company. They arrived on time identified the issue and replaced the required part all without fuss or drama, I would wholeheartedly recommend them to any future clients.
Our electric gate was recently damaged in windy weather. Not having owned an electric gate in the past I was a bit worried about what to do. A quick bit of Googling found Autogate and Kate (office) organized and explained things clearly, politely and professionally and set up an appointment with Dan (engineer). Dan turned up bang on time and was just as friendly and professional. He patiently explained what he was doing and gave me complete peace of mind. A very nice company with very good people and an excellent service.
