Frequently Asked Questions
If a system only opens part way, it could be physically obstructed, or the operator settings may require adjustment.
The first check should be to see if anything is in the way of the gate hindering the movement.
All systems have a manual override to enable access when required, manual release keys enable manual operation.
All gates are made to measure so therefore we usually allow 6-8 weeks for manufacturing. Automating exising gates can be carried out on a quicker time scale.
Autogate would recommend contacting your local council to establish whether planning or highway permission is required. Autogate will not accept responsibility for any issue arising as a result of planning or highways permission problems or disputes.
Systems can be set up using timers to allow free entry and exit at times chosen by you. A more secure system could have a keypad with trades button or audio systems that communicate with the house. We also offer a system that calls to your BT landline or mobile phone.
This could be through a push to exit button mounted inside the boundary, a keypad or ground loop, all can be run through a timer.
Autogate can automate existing gates, subject to survey.
A 13amp constant supply is required for the automation system.
All gate, garage door and barrier systems require maintenance to keep the system reliable and safe.
Gates may close automatically once the user has cleared the safety devices, or alternatively be left open until given the command by the user to close.
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CHECK OUT SOME OF OUR REVIEWS!
We have been using Autogate for over 13 years and cannot speak enough about their courteous and very efficient engineers and the office staff.
We recently changed over to Metal gates and the service provided by Autogate was second to none.
Their Engineer Dan is very efficient and courteous at always.
1. Consistently poor communication, late to appointments or late to cancel, several times appointments had to be rearranged at short notice. Sickness can’t be helped on the one occasion but otherwise this causes huge inconvenience when I have moved around work meetings and have had to work from home in order to be around for an engineer.
2. Autogate also completed unauthorised works on our gates. No fixed or written quote had been given just a rough verbal cost, therefore no formal acceptance was given (it was left after initial site visit that the office would ring to confirm a price with the cost of the part…they never did). Then I hear from my neighbour when away on holiday that Autogate had turned up with no appointment and completed works on the gate. This is a violation of consumer rights and trespass/tampering with private property. Whilst Autogate admitted fault, I have had no call to discuss how this has inconvenienced me and no it was all put down to a sorry situation and a miscommunication. This amounted to a huge waste of my time and created a load of unnecessary hassle. In fact they asked me to take my negative review down on Tuesday - I said my comments were valid and important for people to be aware of.
I therefore strongly advise not using this company and advise Autogate to revise internal procedure and customer service practices so that nobody else is subjected to what I was. Had they dealt with this differently I may have considered accepting the works but as we weren’t at the property when they took place another appointment was required at additional cost to get the fobs to work and it felt like the job was being strung out purposefully to squeeze more and more money out of a customer. Given how poor they handled this entire situation they completely lost all faith, trust and customer goodwill and I felt it was best to get them to remove their unauthorised installed equipment and to cut ties.
We are both hugely impressed with your 'after sales' dedication to customer service some three years or more after fitting. I can think of, and indeed know, many who would not care.
You and the crew are a credit to your industry.
