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Reviews
Posted on GERARD MCCLOSKEYTrustindex verifies that the original source of the review is Google. The failure of our gates to function properly have left us feeling extremely insecure. But, prompt to respond and professional in all their work, Autogates have been deeply reasuring.Posted on Prem KalyanTrustindex verifies that the original source of the review is Google. Prem Kalyan We have been using Autogate for over 13 years and cannot speak enough about their courteous and very efficient engineers and the office staff. We recently changed over to Metal gates and the service provided by Autogate was second to none. Their Engineer Dan is very efficient and courteous at always.Posted on Frank NelsonTrustindex verifies that the original source of the review is Google. Very helpful, friendly and efficient.Thank you both Dan and Katie.Posted on Andy WaitonTrustindex verifies that the original source of the review is Google. Our electric gate was recently damaged in windy weather. Not having owned an electric gate in the past I was a bit worried about what to do. A quick bit of Googling found Autogate and Kate (office) organized and explained things clearly, politely and professionally and set up an appointment with Dan (engineer). Dan turned up bang on time and was just as friendly and professional. He patiently explained what he was doing and gave me complete peace of mind. A very nice company with very good people and an excellent service.Posted on Ewan & Freya SimpsonTrustindex verifies that the original source of the review is Google. Unbelievably poor company to deal with. 1. Consistently poor communication, late to appointments or late to cancel, several times appointments had to be rearranged at short notice. Sickness can’t be helped on the one occasion but otherwise this causes huge inconvenience when I have moved around work meetings and have had to work from home in order to be around for an engineer. 2. Autogate also completed unauthorised works on our gates. No fixed or written quote had been given just a rough verbal cost, therefore no formal acceptance was given (it was left after initial site visit that the office would ring to confirm a price with the cost of the part…they never did). Then I hear from my neighbour when away on holiday that Autogate had turned up with no appointment and completed works on the gate. This is a violation of consumer rights and trespass/tampering with private property. Whilst Autogate admitted fault, I have had no call to discuss how this has inconvenienced me and no it was all put down to a sorry situation and a miscommunication. This amounted to a huge waste of my time and created a load of unnecessary hassle. In fact they asked me to take my negative review down on Tuesday - I said my comments were valid and important for people to be aware of. I therefore strongly advise not using this company and advise Autogate to revise internal procedure and customer service practices so that nobody else is subjected to what I was. Had they dealt with this differently I may have considered accepting the works but as we weren’t at the property when they took place another appointment was required at additional cost to get the fobs to work and it felt like the job was being strung out purposefully to squeeze more and more money out of a customer. Given how poor they handled this entire situation they completely lost all faith, trust and customer goodwill and I felt it was best to get them to remove their unauthorised installed equipment and to cut ties.Posted on Mark HarveyTrustindex verifies that the original source of the review is Google. Just a quick note of thanks to Josh and the boys for getting over yesterday to relocate the drop bolts. Absolutely confident this solves the issue. We are both hugely impressed with your 'after sales' dedication to customer service some three years or more after fitting. I can think of, and indeed know, many who would not care. You and the crew are a credit to your industry.Posted on Digital HippoTrustindex verifies that the original source of the review is Google. I have been a customer of Autogate since 2008, and over that time they have been courteous, reliable and professional. Over the years we have had numerous service calls, repairs when the gates have been forced and needed new heavyweight chains - And just recently, we had a 'complete' overhaul of the system to bring everything up to date including replacement motors, boxes remotes and all. [Thank you Josh and Rhys] A very easy company to recommend. If I could give them six stars I would. Martin B June 2025Posted on Ed ShawTrustindex verifies that the original source of the review is Google. Very efficient service. Thank you DanPosted on Andrew SalterTrustindex verifies that the original source of the review is Google. We had a problem with the switch on the drive to operate the gates. The problem was fixed and the gates/system had a service at the same time. Friendly office, engineer sent out within a couple of days, no fuss, prompt and on budget. Highly recommended.Posted on Suzy SymonsTrustindex verifies that the original source of the review is Google. Excellent service. Very knowledgeable and great attention to detail. Really nice bunch too. Nothing was too much trouble (even when they had to re-programme my numbers as I had given the incorrect ones!) Great workmanship. Couldn't recommend more highly.
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